Privacy policy

Last updated: August 24, 2026

1. Data controller

Private Watch House
12 Rue de la Paix, 75002 Paris, France
Email: concierge@privatewatchhouse.casa

2. Data we collect

When you place an order or contact us, we may collect:

• Full name and email address
• Phone number
• Shipping address
• Order details and transaction reference (crypto tx hash)
• Communications with our concierge team
• Technical data: IP address, browser type, pages visited (via analytics if enabled)

3. How we use your data

• Processing and fulfilling your orders
• Payment verification and fraud prevention
• Shipping coordination and delivery updates
• Customer support and responding to inquiries
• Improving our website and services
• Complying with legal obligations

4. Legal basis (GDPR)

For customers in the European Union, we process data based on: contract performance (order fulfillment), legitimate interest (fraud prevention, service improvement), and legal obligation where applicable. Marketing communications require your consent where required by law.

5. Data sharing

We do not sell your personal data. We may share information with:

• Shipping and logistics partners (name, address, phone for delivery only)
• Payment verification services (transaction data only)
• Legal authorities if required by law

6. Data retention

Order data is retained for 5 years for accounting and legal compliance. Contact form messages are retained for 2 years unless you request deletion sooner.

7. Your rights

Under GDPR and applicable laws, you may request access, correction, deletion, or portability of your data, or object to certain processing. Contact us at concierge@privatewatchhouse.casa. You may also lodge a complaint with your local data protection authority.

8. Cookies

Our website may use essential cookies for cart functionality and session management. Analytics cookies, if used, can be disabled in your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your data. Crypto payments are processed on-chain; we never store private keys or wallet seed phrases.

10. Changes

We may update this policy periodically. The date at the top of this page indicates the latest revision.